| Interpersonal Skills at Work Contributor(s): Hayes, John (Author) |
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ISBN: 0415227763 ISBN-13: 9780415227766 Publisher: Routledge OUR PRICE: $66.49 Product Type: Paperback - Other Formats Published: June 2002 Annotation: John Hayes argues that interpersonal competence is a key factor that distinguishes between successful and unsuccessful managers. "Interpersonal Skills at Work" provides a clearly structured and comprehensive overview of the interpersonal skills that are essential for effective functioning at work. It presents a micro skills approach to skill development that can be used to improve interpersonal competence, as well as explaining through the use of illustrations and practical examples how to read the actual or potential behaviour of others around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes ensure that it will also be of great value to a wide range of people including teachers, doctors, nurses, social workers and police officers in their everyday working environment. |
| Additional Information |
| BISAC Categories: - Psychology | Industrial & Organizational Psychology - Psychology | Interpersonal Relations - Business & Economics | Management - General |
| Dewey: 658.3 |
| LCCN: 2002068152 |
| Lexile Measure: 1310 |
| Physical Information: 0.95" H x 6.18" W x 9.24" (1.07 lbs) 320 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment. |