Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem Contributor(s): Katz, Linda S. (Author) |
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ISBN: 078901730X ISBN-13: 9780789017307 Publisher: Routledge OUR PRICE: $168.30 Product Type: Hardcover - Other Formats Published: July 2002 Annotation: This insightful book shows you how to deal with an issue as old as the library profession: dealing with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful. |
Additional Information |
BISAC Categories: - Language Arts & Disciplines | Library & Information Science - General - Reference |
Dewey: 025.5 |
LCCN: 2002001916 |
Physical Information: 314 pages |
Descriptions, Reviews, Etc. |
Publisher Description: This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful.Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines:
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