Limit this search to....

Digital Reference Services
Contributor(s): Katz, Linda S. (Author)
ISBN: 0789023199     ISBN-13: 9780789023193
Publisher: Routledge
OUR PRICE:   $31.30  
Product Type: Hardcover - Other Formats
Published: March 2004
Qty:
Temporarily out of stock - Will ship within 2 to 5 weeks
Annotation: Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field offer numerous reports and theory about the evolution of this new approach to answering reference questions. This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find this book helpful to enhance their library and electronic reference expertise.
Additional Information
BISAC Categories:
- Language Arts & Disciplines | Library & Information Science - General
- Education
Dewey: 025.52
LCCN: 2003017538
Physical Information: 1.14" H x 6.26" W x 8.76" (1.53 lbs) 344 pages
 
Descriptions, Reviews, Etc.
Publisher Description:

Extensive data on the theoretical and practical aspects of electronic reference services!

Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field convey numerous opinions and theory about the growth of this new approach to answering reference questions. This book teaches librarians new methods and techniques for offering technologically advanced reference services to the public.

The first half of Digital Reference Services includes such topics as:

  • real-time or live online reference services
  • the historical development of digital reference services and the role of the reference librarian
  • mediated online searches
  • how to create a virtual-ready reference collection of elite reference Web sitesincludes a list of the top sites available to the public
  • how to start and operate a digital reference desk in your library

The second half of Digital Reference Services covers examples of librariesboth large and smallwhich have used revolutionary ideas to bring electronic reference services to their patrons. These ideas include:

  • utilizing ATM-like kiosks in remote locations from library buildings to connect with underserved populations
  • implementing live, interactive web-based reference servicesthe challenges and benefits, cost, training, and workload requirements
  • evaluating your real-time references servicesinvestigating self-assessment and blind reviewing, incorporating your assessment into an existing evaluative program, and obtaining the administrative support essential for an accurate assessment
  • creating a statewide virtual reference systemselecting software, developing policy, marketing, coordinating the project, and staffing and training
  • online reference management for smaller librariesbecause of the smaller staff, smaller budget, and smaller amount of patrons, is it a feasible addition to the library?
  • much more!

This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find Digital Reference Services a helpful resource to enhance their library and electronic reference expertise.