| Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies Contributor(s): Benoit, William L. (Author) |
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ISBN: 0791421856 ISBN-13: 9780791421857 Publisher: State University of New York Press OUR PRICE: $90.25 Product Type: Hardcover - Other Formats Published: December 1994 |
| Additional Information |
| BISAC Categories: - Literary Criticism | Semiotics & Theory - Philosophy | Movements - Phenomenology |
| Dewey: 401.41 |
| LCCN: 94-31901 |
| Series: Suny Communication Studies |
| Physical Information: 208 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Because responding to complaints is such an important part of human relations, this type of discourse has been studied in various disciplines. However, these studies tend to take a narrow focus. For example, some scholars study apologies and excuses in everyday talk. Others look at public apologies in speeches. Accounts, Excuses, and Apologies integrates and extends existing work on this concept into a general theory. The resulting theory of image restoration is then tested through application to several instances of defensive discourse. |