| Transforming the Bottom Line: Managing Performance with the Real Numbers Contributor(s): Hope, Tony (Author), Hope, Jeremy (Author) |
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ISBN: 0875847463 ISBN-13: 9780875847467 Publisher: Harvard Business Review Press OUR PRICE: $26.96 Product Type: Hardcover Published: October 1996 Annotation: Transforming the Bottom Line reveals how to measure the work of an organization and determine whether that work adds value to the customer. The authors focus on identifying the real numbers that give a moving picture of the company's performance by measuring quality, speed, customer service, and profitability of products and customers. |
| Additional Information |
| BISAC Categories: - Business & Economics | Structural Adjustment - Business & Economics | Decision Making & Problem Solving - Business & Economics | Management - General |
| Dewey: 658.403 |
| LCCN: 96-20264 |
| Physical Information: 1.01" H x 6.46" W x 9.49" (1.25 lbs) 232 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Presents an agenda for organizational transformation achieved by focusing on seven key imperatives: cutting the workload, not the workforce; managing performance by measuring value-adding work; developing a horizontal team-based organization; aligning performance measures with strategy; selling profitable products and services; finding and retaining profitable customers; and implementing a horizontal information system. By distilling the work of such scholars as C.K. Prahalad, Gary Hamel, and Jeffrey Pfeffer, the book provides managers with a useful synthesis of these important and cutting-edge ideas. In addition, the authors contribute a model of a horizontal information system that provides managers with the real numbers. Arguing that better management information, more relevant performance measures, and more thoughtful reward systems can change management behavior, support strategy, and transform the bottom line, the authors pose a hypothetical case in which this new horizontal information system is enacted. |