| Front Office Contributor(s): Abbott, P. (Author), Lewry, S. (Author) |
|
 |
ISBN: 1138130818 ISBN-13: 9781138130814 Publisher: Routledge OUR PRICE: $171.00 Product Type: Hardcover - Other Formats Published: October 2015 |
| Additional Information |
| BISAC Categories: - Business & Economics | Industries - Hospitality, Travel & Tourism - Business & Economics | Management - General |
| Dewey: 647.940 |
| Physical Information: 0.56" H x 8" W x 10" (1.50 lbs) 218 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: - user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook- updated in the light of recent developments such as global distribution systems and the internet- greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment- additional extended, practical exercise material.Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: - Procedural aspects- Dealing with people- Increasing yield- Management aspectsFront Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses. |