| Crisp: Owning and Operating a Service Business Crisp: Owning and Operating a Service Business Contributor(s): Martin, Charles L. (Author), Martin, Charles (Author) |
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ISBN: 156052362X ISBN-13: 9781560523628 Publisher: Crisp Learning OUR PRICE: $16.16 Product Type: Hardcover Published: February 1996 Annotation: This book teaches the four-step process for controlling service supply and demand; why you should make it easy for customers to complain; how to obtain helpful feedback from customers; how to develop a service blueprint to enhance customer service; how to close the gap between customer expectations and their perceptions, and more. |
| Additional Information |
| BISAC Categories: - Business & Economics | Strategic Planning - Business & Economics | Management - General - Business & Economics | Entrepreneurship |
| Dewey: 658 |
| LCCN: 95074739 |
| Series: Crisp Small Business & Entrepreneurship Series |
| Physical Information: 0.52" H x 7.41" W x 9.26" (1.14 lbs) 214 pages |