| When Consumers Complain Contributor(s): Best, Arthur (Author) |
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ISBN: 0231051247 ISBN-13: 9780231051248 Publisher: Columbia University Press OUR PRICE: $118.80 Product Type: Hardcover - Other Formats Published: March 1981 |
| Additional Information |
| BISAC Categories: - Business & Economics | Commerce - Business & Economics | Customer Relations |
| Dewey: 381.340 |
| LCCN: 80021789 |
| Physical Information: 0.95" H x 6.29" W x 9.26" (1.10 lbs) 232 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: This book analyzes the legal challenges of consumer protection and product liability, focusing on the methods by which consumers can express dissatisfaction with products and their shortcomings. While consumer complaints are widespread and varied, often neither individual buyers are compensated nor is the whole class of consumers informed of defective products. Best calls for improvements that can make businesses more accountable, including mediation, arbitration, legal services, and small claims court, emphasizing how better behavior by businesses can also be good business. |