| The Psychology of Customer Care: A Revolutionary Approach 1992 Edition Contributor(s): Lynch, J. (Author) |
|
 |
ISBN: 0333557697 ISBN-13: 9780333557693 Publisher: Palgrave MacMillan OUR PRICE: $161.49 Product Type: Hardcover - Other Formats Published: January 1992 |
| Additional Information |
| BISAC Categories: - Business & Economics | Management - General - Business & Economics | Public Relations - Psychology | Industrial & Organizational Psychology |
| Dewey: 658.812 |
| LCCN: 93167428 |
| Series: Revolutionary Approach |
| Physical Information: 0.81" H x 5.5" W x 8.5" (1.14 lbs) 274 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care. |