| The Detailz In Retail: 105 Lessons Missing From The Associate Training Manual Contributor(s): Tatum, Markesha Grant (Author) |
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ISBN: 0692688048 ISBN-13: 9780692688045 Publisher: Gem Publishing OUR PRICE: $8.08 Product Type: Paperback Published: April 2016 |
| Additional Information |
| BISAC Categories: - Business & Economics | Industries - Retailing - Self-help - Humor | Topic - Business & Professional |
| Physical Information: 0.39" H x 5" W x 8" (0.41 lbs) 168 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: The Detailz in Retail is about the everyday interactions with customers, store management, and staff. This book is intended to teach new associates how to deal with uncommon customer issues in a humorous manner not found in the training manual. The book covers complaints, weird requests, emotional customers, unruly children, and naughty associates. The general audience will get to see situations from the employees' perspective and learn to be more empathetic towards retail workers. |