| Development of Supplemental Quality Improvement Items for the Consumer Assessment of Healthcare Providers and Systems (Cahps) Contributor(s): Quigley, Denise D. (Author), Farley, Donna O. (Author), Brown, Julie a. (Author) |
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ISBN: 0833040022 ISBN-13: 9780833040022 Publisher: RAND Corporation OUR PRICE: $26.13 Product Type: Paperback Published: October 2006 Annotation: Using a structured consensus process, RAND worked with health plans to identify the specific issues of concern to them regarding the usability of CAHPS results for quality-improvement actions. Results of interviews with health plans confirmed their desire to have supplemental items available that they could use to collect more action-oriented data for quality improvement. In response to this issue, priority domains-coordination of care, access to care, information and materials, and customer service-and topic areas for item development were identified, and items for those areas were developed and field-tested. |
| Additional Information |
| BISAC Categories: - Business & Economics - Medical | Health Risk Assessment - Medical | Health Policy |
| Dewey: 362.104 |
| LCCN: 2006024148 |
| Physical Information: 0.22" H x 8.5" W x 10.96" (0.55 lbs) 78 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Describes the process whereby RAND worked with health plans to identify the specific issues of concern to them about the usability of the Consumer Assessment of Healthcare Providers and Systems (CAHPS]) results for quality-improvement actions. Initiated in 1995, CAHPS establishes survey and reporting products that provide consumers information on health plan and provider performance. |