| Decision Science and Queueing Theory Contributor(s): Brown, David a. (Author) |
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ISBN: 1257623966 ISBN-13: 9781257623969 Publisher: Lulu.com OUR PRICE: $18.99 Product Type: Paperback - Other Formats Published: April 2011 |
| Additional Information |
| BISAC Categories: - Business & Economics |
| Physical Information: 0.35" H x 6" W x 9" (0.51 lbs) 152 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: An introduction to decision science with an emphasis on queueing theory. Decision science methods are examined to determine an appropriate method for analyzing call centers. A hybrid queueing theory/simulation model is discussed as a method of analyzing call center operational characteristics. |