| Problem Driven Management: Achieving Improvement in Operations Through Knowledge Management 2004 Edition Contributor(s): Muñoz-Seca, B. (Author), Riverola, J. (Author) |
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ISBN: 1349520764 ISBN-13: 9781349520763 Publisher: Palgrave MacMillan OUR PRICE: $104.49 Product Type: Paperback - Other Formats Published: January 2004 |
| Additional Information |
| BISAC Categories: - Business & Economics | Management - General - Business & Economics | Information Management - Business & Economics | Production & Operations Management |
| Dewey: 658.403 |
| Physical Information: 0.83" H x 6.14" W x 9.21" (1.24 lbs) 383 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Improving service and profits should be the constant aim of the operation side of any company. Beatriz Mu oz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations. |