| Supreme Art: 50 Best Practices in Customer Care Contributor(s): Jimenez, Juan Carlos (Author) |
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ISBN: 1482799332 ISBN-13: 9781482799330 Publisher: Createspace Independent Publishing Platform OUR PRICE: $8.50 Product Type: Paperback Published: March 2013 |
| Additional Information |
| BISAC Categories: - Business & Economics | Business Communication - General |
| Physical Information: 0.29" H x 5.25" W x 8" (0.33 lbs) 136 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: This book helps you understand the difference between "customer care" and "customer service" using a unique vision, called "Supreme Art". This concept enables you to take care of your customers with the highest sense of dignity and passion, using ongoing training as an essential part of its fundamental nature. Using this perspective, Juan Carlos Jimenez offers 50 specific techniques that will facilitate the implementation of personal and professional excellence, while taking into consideration that "to serve a customer well requires a great investment of energy, which translates into emotional wear and tear". Applying and renewing these best practices in customer attention on a daily basis is the most effective method of boosting the mind and keeping it strong. "Supreme Art" is a practical guide that can be used individually or in teams, to dramatically improve the quality of customer care and service in the short term. |