Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives Contributor(s): Steinberg, Randy A. (Author) |
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ISBN: 1490719458 ISBN-13: 9781490719450 Publisher: Trafford Publishing OUR PRICE: $23.70 Product Type: Paperback - Other Formats Published: December 2013 |
Additional Information |
BISAC Categories: - Computers | Reference - Technology & Engineering - Computers | Security - General |
Physical Information: 0.42" H x 6" W x 9" (0.59 lbs) 196 pages |
Descriptions, Reviews, Etc. |
Publisher Description: How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows you how Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following: |