| Recommended Practices for Office of Inspector General Hotlines Contributor(s): Department of Homeland Security (Author) |
|
 |
ISBN: 1491016167 ISBN-13: 9781491016169 Publisher: Createspace Independent Publishing Platform OUR PRICE: $14.24 Product Type: Paperback - Other Formats Published: July 2013 |
| Additional Information |
| BISAC Categories: - Non-classifiable - Political Science | American Government - General |
| Physical Information: 0.09" H x 8.5" W x 11.02" (0.27 lbs) 42 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: This report offers guidance to Offices of Inspectors General (OIGs) on ways to enhance the efficiency of their complaint management process through improved Hotline operations. In order to best manage OIG resources and to fulfill organizational mission requirements, Hotline operators must be able to elicit information from complainants quickly and efficiently and, to the extent possible, assist in segregating legitimate complaints from those that are frivolous, malicious, repetitive, or otherwise unsuitable for further Inspector General action. |