| Zendesk Quickstart Guide: The Step-By-Step Guide to Create ITIL Processes Quickly and Easily Contributor(s): Taggart, Crystal (Author) |
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ISBN: 1497411149 ISBN-13: 9781497411142 Publisher: Createspace Independent Publishing Platform OUR PRICE: $12.34 Product Type: Paperback Published: March 2014 |
| Additional Information |
| BISAC Categories: - Computers | Information Technology |
| Physical Information: 0.3" H x 5.8" W x 8.8" (0.25 lbs) 50 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: This book is short and sweet. It's about getting Zendesk implemented quickly and easily using ITIL best practices. Because Zendesk's training is pretty good, the goal was not to teach you how to use Zendesk. The goal was to write a book that would take the reader 1 hour what took me 3 days (and 17 years of experience ) to do. I knew the process I wanted to implement, but figuring out how to implement that process within Zendesk was a challenge. It provides a little bit of a background on ITIL, a little bit of process information, and a lot of configuration information. It doesn't walk through administration settings that are unrelated to setting up an ITIL-based process (such as how to configure your own email address.) This book is focused as a step-by-step guide on the best way to configure Zendesk to support four major ITIL (Information Technology Infrastructure Library) processes: Incident Management Release Management Problem Management Change Management |