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This training manual consists of the necessary information required to design and deliver training sessions successfully. The aim is to encourage trainees in the workforce to have positive attitudes about learning, training and education, and how management can achieve market potential through implementing and measuring training programs.
This book describes how to assess each and every element of performance criteria, and facilities needed to achieve stated goals and objectives. How to ensure that appropriate procedures, practices and relevant documents are followed when dealing with customer orders, to identify purchase orders, and relevant strategies and provides all critical requirements when dealing with contractors and suppliers. It also provides the necessary requirements needed when dealing with the conflict situation and to teach the trainees appropriate methodology and application required when planning and conducting assessment tasks within the hospitality industry.