| Incident Management for I.T. Departments Contributor(s): O'Toole, Darren (Author) |
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ISBN: 1511631740 ISBN-13: 9781511631747 Publisher: Createspace Independent Publishing Platform OUR PRICE: $14.24 Product Type: Paperback Published: April 2015 |
| Additional Information |
| BISAC Categories: - Computers | System Administration - Disaster & Recovery |
| Physical Information: 0.1" H x 6" W x 9" (0.17 lbs) 48 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: An in depth look at Incident Management for I.T. departments. 10 simple steps to design and deploy your Incident Management program based on ITIL's best practices. Topics include: Incident Detection Incident Prioritization Response Plans Managing an Incident Escalation Matrix Communications Plans Vendor Management Documentation Bonus Templates The author has over 30 years of leading I.T. departments for some of the world's largest companies. This book goes beyond ITIL's theory with real world experience and recommendations |