| Beating the System: Using Creativity to Outsmart Bureaucracies Contributor(s): Ackoff, Russell L. (Author), Rovin, Sheldon (Author) |
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ISBN: 1576753301 ISBN-13: 9781576753309 Publisher: Berrett-Koehler Publishers OUR PRICE: $13.46 Product Type: Paperback Published: May 2005 Annotation: When was the last time anyone interacted with an organization, a business, a government agency, a school, or a hospital and got a direct and accurate answer to a question or received a desired service without having to weave through a maze of frustrating and infuriating hand-offs? How often do people attempt to speak to a human in these organizations, but the system wouldn't allow it? Beating the System is for anyone who has faced the bureaucratic blank wall. The authors explain how systems are designed, how they function (and, particularly, malfunction), where their weaknesses are, and the incentives that drive them - as well as how to be creative in beating a system. Entertaining and informative stories illustrate how each creative strategy is used, and the authors offer suggestions for how organizations themselves can avoid frustrating those they serve and employ. |
| Additional Information |
| BISAC Categories: - Business & Economics | Organizational Behavior - Business & Economics | Decision Making & Problem Solving - Business & Economics | Negotiating |
| Dewey: 302.350 |
| Physical Information: 0.52" H x 5.62" W x 8.48" (0.51 lbs) 192 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: When was the last time you dealt with a bureaucracy--the phone company, an airline, a hospital, school, or government agency--and got what you wanted without weaving through a maze of infuriating hand-offs? Have you found these systems to be utterly indifferent to the inconvenience or hardship they cause? Russell Ackoff and Sheldon Rovin say, "Enough is enough " They have extensively studied organizational systems--how they function and malfunction, what drives them, and where their weaknesses are. Here they share both perversely entertaining anecdotes about the abuse of individuals by various bureaucracies and detail the creative--and deeply satisfying--approaches these people used to get even. Best of all, they offer successful strategies and tactics you can use to pinpoint the weakness of any system and exploit it to your advantage. |