| Designing the Best Call Center for Your Business Contributor(s): Read, Brendan B. (Author) |
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ISBN: 1578203139 ISBN-13: 9781578203130 Publisher: CRC Press OUR PRICE: $54.10 Product Type: Paperback Published: April 2005 Annotation: "Designing the Best Call Center for Your Business" examines all key aspects of opening and expanding a live-agent call center here and abroad. Key topics discuss offshoring as well as nearshoring, and consumer and political resistance including the impact of federal "Do Not Call" legislation. |
| Additional Information |
| BISAC Categories: - Business & Economics | Marketing - Telemarketing - Business & Economics | Customer Relations |
| Dewey: 658.872 |
| LCCN: 2005274193 |
| Physical Information: 0.92" H x 6.08" W x 9.06" (1.32 lbs) 300 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f |