| Service Level Management of Enterprise Networks Contributor(s): Lewis, Lundy (Author) |
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ISBN: 1580530168 ISBN-13: 9781580530163 Publisher: Artech House Publishers OUR PRICE: $94.05 Product Type: Hardcover Published: January 1999 Annotation: This first-of-its-kind, comprehensive examination of IT service level management provides a much-needed framework for implementing and evaluating service level agreements and helps you avoid common pitfalls. |
| Additional Information |
| BISAC Categories: - Computers | Networking - General - Business & Economics | Management - General - Business & Economics | Entrepreneurship |
| Dewey: 658.054 |
| LCCN: 99-41775 |
| Series: Artech House Telecommunications Library |
| Physical Information: 1.03" H x 6.4" W x 9.28" (1.52 lbs) 286 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: After Service Level Agreements (SLA) have been made between IT providers and consumers, expectations and services to be rendered vary widely and standardization is often fragmented. This examination of IT Service Management provides a framework for implementing and evaluating Service Level Agreements and helps the reader avoid common pitfalls. It seeks to deliver new methodology and techniques to improve SLAs, through discussion of SLM processes and architecture, but it also serves as a baseline against which to measure existing and future SLM programmes. The book examines research challenges, using real-world case studies, and discussing current tools and applications. |