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Zendesk for Customer Service agents: How to solve tickets in Zendesk Support
Contributor(s): Rebehn, Nils (Author)
ISBN: 1800496419     ISBN-13: 9781800496415
Publisher: Independent Publishing Network
OUR PRICE:   $9.49  
Product Type: Paperback
Published: June 2021
Qty:
Additional Information
BISAC Categories:
- Business & Economics | Business Communication - General
Physical Information: 0.53" H x 6" W x 9" (0.75 lbs) 250 pages
 
Descriptions, Reviews, Etc.
Publisher Description:

Everything you need to know to solve tickets in Zendesk. Get started with Zendesk(c) with this easy-to-read book. This book is for beginners-no technical background required.

  • Do you need to learn Zendesk for your job?
  • You want to use Zendesk but don't know where to start?
  • Are you getting lost in the documentation?
This book is based on the best-selling course "Zendesk for Customer Service Agents".

Learn everything you need how to work on and solve tickets in Zendesk. It takes you from the basics to all the things agents need in their daily work. The chapters are in an order that makes sense and builds on what you learn at each step.

You will learn about

  • Zendesk basics and the user interface
  • What tickets are and where they come from
  • How to work with tickets and respond to customers
  • How to solve email tickets
  • Zendesk productivity tips and best practices

The author worked at Zendesk for five years before starting Guidoo Services(TM)-an official Zendesk partner specialised in implementing Zendesk for companies. He trained over 1.000 students in person and thousands more virtually through his online courses.