Amazon Connect - Up and Running: Improve your customer experience by building logical and cost-effective solutions for critical call center systems Contributor(s): Armstrong, Jeff (Author) |
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ISBN: 1800563833 ISBN-13: 9781800563834 Publisher: Packt Publishing OUR PRICE: $41.79 Product Type: Paperback Published: May 2021 |
Additional Information |
BISAC Categories: - Computers | Enterprise Applications - Business Intelligence Tools - Computers | Software Development & Engineering - Quality Assurance & Testing - Computers | Systems Architecture - Distributed Systems & Computing |
Physical Information: 0.7" H x 7.5" W x 9.25" (1.28 lbs) 338 pages |
Descriptions, Reviews, Etc. |
Publisher Description: Explore Amazon Connect, from implementing call flows and creating AI bots to integrating artificial intelligence solutions and analyzing critical customer sentiment Key Features:
Book Description: Amazon Connect is a pay-as-you-go cloud contact center solution that powers Amazon's customer contact system and provides an impressive user experience while reducing costs. Connect's scalability has been especially helpful during COVID-19, helping customers with research, remote work, and other solutions, and has driven adoption rates higher. Amazon Connect: Up and Running will help you develop a foundational understanding of Connect's capabilities and how businesses can effectively estimate the costs and risks associated with migration. Complete with hands-on tutorials, costing profiles, and real-world use cases relating to improving business operations, this easy-to-follow guide will teach you everything you need to get your call center online, interface with critical business systems, and take your customer experience to the next level. As you advance, you'll understand the benefits of using Amazon Connect and cost estimation guidelines for migration and new deployments. Later, the book guides you through creating AI bots, implementing interfaces, and leveraging machine learning for business analytics. By the end of this book, you'll be able to bring a Connect call center online with all its major components and interfaces to significantly reduce personnel overhead and provide your customers with an enhanced user experience (UX). What You Will Learn:
Who this book is for: This Amazon Connect book is for anyone looking to save costs and improve their customer experience through a more advanced call center using Amazon Connect and other AWS capabilities. A technical understanding of Amazon Web Services (AWS) and beginner-level business administration experience are necessary to address cost concerns and risks. |