| Pragmatic Application of Service Management: The Five Anchor Approach Contributor(s): Van Hove, Suzanne D. (Author), Thomas, Mark (Author), Van Hove S D (Author) |
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ISBN: 1849285144 ISBN-13: 9781849285148 Publisher: Itgp OUR PRICE: $31.45 Product Type: Paperback Published: March 2014 * Not available - Not in print at this time * |
| Additional Information |
| BISAC Categories: - Computers | Security - General - Business & Economics | Information Management - Computers | Computer Science |
| Dewey: 004 |
| Physical Information: 0.21" H x 5.5" W x 8.5" (0.28 lbs) 1 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Written by service management gurus Suzanne D. Van Hove and Mark Thomas, Pragmatic Application of Service Management is the first book to provide guidance on creating an integrated system based on the three leading service management approaches: COBIT(R)5, ISO/IEC 20000 and ITIL and, to provide a unique mapping to assist service management practitioners in their information gathering. This practical book presents a holistic view of the three and enables service managers to immediately adapt and deploy the guidance, quickly improving their ITSM function. |