| Knowledge Management in the Sociotechnical World: The Graffiti Continues Contributor(s): Coakes, Elayne (Editor), Willis, Dianne (Editor), Clarke, Steve (Editor) |
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ISBN: 185233441X ISBN-13: 9781852334413 Publisher: Springer OUR PRICE: $104.49 Product Type: Paperback Published: December 2001 Annotation: This book follows on from Elayne Coakes'previous book in the CSCW series, The New SocioTech (published April 2000). Whereas that book gave a broad introduction to the re-emerging area of sociotechnical design, this one applies these principles specifically to the area of Knowledge Management (KM). KM has been a key tool in ensuring that people and technology work together to optimum effect within organisations for many years, but recent studies have called for a more systemic approach to the topic. This book examines that problem via sociotechnical principles which have recently re-emerged as one of the most widely used approaches to information systems and organisational design. Including contributions from academics and practitioners, this book looks at key aspects of the field such as: - Knowledge management strategy formulation - Knowledge requirements - Case studies from corporate learning environments and industry It will be of interest to practitioners, researchers, and managers who are involved in any aspect of information systems/sociotechnical design or knowledge management. It will also useful for advanced students on information systems or related courses. |
| Additional Information |
| BISAC Categories: - Business & Economics | Information Management - Computers | Social Aspects - Computers | User Interfaces |
| Dewey: 658.403 |
| LCCN: 2001045965 |
| Series: Computer Supported Cooperative Work |
| Physical Information: 0.61" H x 6.54" W x 8.94" (0.79 lbs) 222 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Elayne oakes, Dianne Willis andSteve Clarke The effectiveuse of knowledge management in organisations is an essential factor in their successful operation, but knowledge management is a many faceted domain, in which there is a danger of emphasising only a limited view. The purpose of this book is therefore to present for discussion those issues which practitioners and researchers havefound to be critical to understanding and progress within the knowledge management domain. This seems to haveled quite naturally to the study of knowledge management from three perspectives: tech- nology, organisationsand people, which in turn makes this the first text to present a sociotechnical view of knowledge management. Knowledgemanagement has been a major topic for managementacademics and practitioners alike in the 1990s.It may be seen as the extraction and conversion of tacit knowledge on an individual and organisational levelinto explicit knowledge, the latter often taking the form of specific electronic tools or assets which can be manipulated for competitive gain (e.g, intranets, groupware and knowledge repos- itories). There is some scepticism about the extent to which this often highly sub- Tacit knowledge is often described as the jective knowledge and learning can "hunches, intuition and know-how"ofpeople;or actually be made explicit, and a feeling "skills, routines, competencies". that knowledge management is no more than a new form of technology. But knowledge is much more than technology: it is personal, often dormant or unconscious and closely bound up with learning and organisation theory. |