| The Reputation Book: Supercharge Your Reputation and Boost Your Sales and Referrals Contributor(s): Arnold, Guy (Author) |
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ISBN: 1911498401 ISBN-13: 9781911498407 Publisher: Lid Publishing OUR PRICE: $13.46 Product Type: Hardcover Published: October 2017 * Not available - Not in print at this time * |
| Additional Information |
| BISAC Categories: - Business & Economics | Personal Success |
| Series: Concise Advice |
| Physical Information: 0.6" H x 5" W x 7" (0.50 lbs) 128 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: We are witnessing the new age of empowered customers, armed with online reviews, five-star ratings, and social media. Never has it been more important to manage your reputation and referrals. This book will empower anyone who genuinely wants to make themselves, their team, or their organization more confident, and able to deliver a consistent and continually-improving customer experience through which they can systematically build reputation and referrals. This book is a genuinely new approach, put together in a simple, clear, no-nonsense way, with step-by-step instructions for the journey. The information included is based on more than 10 years coaching and advisory and training experience in the areas of feedback, customer experience, and referrals, and all of the advice is underpinned by real-life experience and examples...and continued doses of common sense |
Contributor Bio(s): Arnold, Guy: - Guy Arnold is the published author of Great or Poor and Sales Through Service. He works with both large and small business advice organizations, offering simple and powerful advice, as well as audit and accreditation systems to clients that generate cross sales, repeat sales, referrals, and reputation sales to both parties. He believes this is perhaps the single most critical area for businesses to focus on in this new age of the empowered customer and social media. |