| Customer Service in the Information Environment Reprint 2012 Edition Contributor(s): St Clair, Guy (Editor) |
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ISBN: 3598243626 ISBN-13: 9783598243622 Publisher: K.G. Saur Verlag OUR PRICE: $146.30 Product Type: Hardcover - Other Formats Published: February 1994 |
| Additional Information |
| BISAC Categories: - Business & Economics | Industrial Management - Business & Economics | Customer Relations - Language Arts & Disciplines | Library & Information Science - General |
| Dewey: 338.470 |
| Series: Information Services Management |
| Physical Information: 0.44" H x 6.14" W x 9.21" (0.89 lbs) 144 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific information or material.This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer, defining the library's roles, user surveys and survey analysis, and more. |