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  (3 items found)
Title Author / Artist Prod Type ISBN/ISBN-13
or UPC		 Pub
Date		 Price
A Guide to Customer Service Skills for the Service Desk ProfessionalKnapp, DonnaPaperback1285063589 /
9781285063584		05/2014$165.25
A Guide to Service Desk ConceptsKnapp, DonnaPaperback1285063457 /
9781285063454		02/2013$165.25
The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service ManagementKnapp, DonnaPaperback1604270497 /
9781604270495		08/2010$75.95
  (3 items found)