| Developing User Involvement: Working Towards User-Centred Practice in Voluntary Organisations Contributor(s): Robson, Paul (Author), Begum, Nasa (Author), Locke, Michael (Author) |
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ISBN: 1861345372 ISBN-13: 9781861345370 Publisher: Policy Press OUR PRICE: $33.20 Product Type: Paperback Published: July 2003 Annotation: The principle of service user involvement in decisions that affect them is now generally supported. However, many voluntary organizations remain under scrutiny because implementation has not been as quick or extensive as some would like, especially members of the user movement. This report explores the processes of change in eleven voluntary organizations in the UK to draw out lessons relevant to the wider sector. The report is based on an action research project which involved service users, managers, staff and trustees. It identifies enablers of and barriers to increased user involvement. It also describes emerging approaches and important themes. It will help practitioners, managers and trustees plot their own journeys towards increased user involvement. Published in association with the Joseph Rowntree Foundation, this report is aimed at managers, service users, trustees and consultants who are working to increase user involvement in their own organizations. It will also be useful |
| Additional Information |
| BISAC Categories: - Social Science | Philanthropy & Charity - Political Science | Public Policy - Social Services & Welfare - Political Science | Public Policy - Social Security |
| Dewey: 361.763 |
| LCCN: 2004445695 |
| Physical Information: 0.07" H x 8.27" W x 11.69" (0.24 lbs) 34 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: This report is based on an action research project which involved service users, managers, staff and trustees. It identifies enablers of and barriers to increased user involvement. It also describes emerging approaches and important themes. It will help practitioners, managers and trustees plot their own journeys towards increased user involvement. The report: proposes 'user-centred user involvement', distinguishing it from 'management-centred user involvement', as a tool for analysing whose interests are served; highlights critical factors that enable change, such as: leadership style, consistent commitment, building strong relationships and communication between decision makers and users; can be used to assess if the conditions for developing user-centred user involvement exist; can also be used for planning change. This report is aimed at managers, service users, trustees and consultants who are working to increase user involvement in their own organisations. It will also be useful to researchers as a contribution to knowledge and debates about user involvement. |