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Title Author / Artist Prod Type ISBN/ISBN-13
or UPC		 Pub
Date		 Price
Re-Organising Service Work: Call Centres in Germany and BritainShire, Karen A.Hardcover1138718432 /
9781138718432		06/2017$138.60
Technologiegestützte Dienstleistungsinnovation in Der Gesundheitswirtschaft 2012 Edition (German)Shire, Karen A.Paperback3834935050 /
9783834935052		03/2012$75.99
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