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  (5 items found)
Title Author / Artist Prod Type ISBN/ISBN-13
or UPC		 Pub
Date		 Price
The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive AdvantageHeskett, James L.Hardcover1422110230 /
9781422110232		11/2008$31.50
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and ValueSasser, W. EarlHardcover0684832569 /
9780684832562		04/1997$29.25
What Great Service Leaders Know and Do: Creating Breakthroughs in Service FirmsHeskett, James L.Hardcover1626565848 /
9781626565845		09/2015$31.46
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (16pt Large Print Edition)Heskett, James L.Paperback0369312651 /
9780369312655		09/2015$36.89
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt)Heskett, James L.Paperback1459697022 /
9781459697027		09/2015$48.44
  (5 items found)