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(3 items found)
Title
Author / Artist
Prod Type
ISBN/ISBN-13
or UPC
Pub
Date
Price
A Guide to Customer Service Skills for the Service Desk Professional
Knapp, Donna
Paperback
1285063589 /
9781285063584
05/2014
$165.25
A Guide to Service Desk Concepts
Knapp, Donna
Paperback
1285063457 /
9781285063454
02/2013
$165.25
The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
Knapp, Donna
Paperback
1604270497 /
9781604270495
08/2010
$75.95
(3 items found)