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Head On: How to Approach Difficult Conversations Directly
Contributor(s): Anderson, Janel (Author)
ISBN: 0999580914     ISBN-13: 9780999580912
Publisher: Gale House
OUR PRICE:   $23.40  
Product Type: Hardcover
Published: February 2018
Qty:
Additional Information
BISAC Categories:
- Business & Economics | Skills
- Business & Economics | Business Communication - General
Physical Information: 0.56" H x 6" W x 9" (1.06 lbs) 244 pages
 
Descriptions, Reviews, Etc.
Publisher Description:

Learn how to take a difficult subject head on, without sparking defensiveness

Reaching agreement on difficult topics is critical to your success at work (and at home ). With Dr. Janel Anderson as your guide, you'll unlock the secrets of effectively starting, navigating, and closing conversations on difficult topics. She even explains how to reach agreement when it seems elusive and impossible to attain. From micromanaging managers to cantankerous colleagues to delivering bad news to senior leaders to giving and receiving performance evaluations, this book shows you the way to navigate dicey situations with diplomacy.

Based in neuroscience, this book will fundamentally change how you approach difficult topics in the relationships that are most important to you. The method in this book makes possible a world in which people can listen to, respect and trust one another, even when they disagree . . . and still take difficult situations head on.

Dr. Janel Anderson is a recognized expert in workplace communication and culture. She helps organizations untangle complex communication and relationship issues so employees and leaders alike can collaborate better and serve their customers more effectively.


Contributor Bio(s): Anderson, Janel: - Janel Anderson, PhD is a recognized expert on workplace communication and culture. She helps organizations untangle complex communication and relationship issues so employees and leaders alike can collaborate better and serve their customers more effectively. Even more importantly, Anderson helps her clients develop new ways of relating to one another at work so they can get products to market faster, shorten sales cycles, and create value for their customers, all while recognizing their own humanity in the process. Anderson holds a PhD in organizational communication from Purdue University. She has been a manager in a start-up company, a college professor, a director in a global organization, and in 2010 Anderson left her corporate role to found Working Conversations and hasn't looked back. With clients like 3M, Wells Fargo, Cargill, Delta Dental, General Dynam-ics, Mayo Clinic, and Polaris, Anderson has helped notable brands improve their communication and culture. In addition, she's worked with hundreds of associations and government groups, sharing techniques on how to com-municate more effectively at work.