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Tipping
-- who should tip and who shouldn't
-- how much to tip
-- when it's appropriate to tip, and when it's insulting
-- tips for tipping in foreign countries

Entertaining
-- advice for successful business lunches and dinners
-- an easy-to-use guide to table manners (you'll never have to worry about picking up the wrong fork again)
-- when it's all right to entertain your boss -- and when it isn't

Meeting people and making conversation
-- how to make the right introductions
-- forms of address: when to use first names or Mr., Mrs., Dr., etc.
-- when to exchange business cards -- and when not to

International matters
-- entertaining international clients -- in the U.S. and in their own countries
-- do's and don'ts of doing business in other countries
-- international business travel -- being aware of the customs and conventions of each country

Communicating effectively
-- writing the right letters, from business letters to personal notes
-- how to speak well anywhere, at any time
-- avoiding telephone turnoffs

Corporate gifts
-- giving to clients, colleagues, and office staff
-- gift-giving customs in other countries

And much, much more.

At Ease... Professionally contains everything you need to know to feel confident and comfortable in any business situation. This concise, comprehensive handbook contains all the information a busy executive needs in today's competitive world.